Refunds, Returns &Order Cancellation

Refunds, Returns & Order Cancellation

Order Cancellation
Orders may be cancelled while they remain unshipped and have not entered production.
If cancellation is accepted before dispatch, the full payment will be refunded through the original payment method.
Orders already passed to the shipping carrier cannot be cancelled.

Returns
Return requests are accepted within 14 days after the customer receives the order.
To qualify for return processing, products must meet the requirements below:

The product must be unused and remain in original condition.
The return must include all original packaging.
A valid purchase proof or order confirmation must be included.

Please contact customer support before sending any product back. Return instructions must be provided before shipment is arranged.
Customers will not pay more than one total shipping cost, which may include original and return shipping when applicable.
No restocking fee will be charged.

Refunds
After the returned product has arrived and been inspected, we will send an email confirming that the return has been reviewed.
You will be notified whether the refund has been accepted.
If approved, the refund will be credited to the original payment method, usually within several business days depending on the payment service.

Delayed or Missing Refunds
If you have not received the refund:

Review your bank account again.
Contact your credit card provider, as posting may require extra time.
Contact your bank, because processing periods can vary.

If the refund still cannot be found after completing these checks, please contact support:
Email: service@elvarivs.com

Return Shipping
After the request is approved, return instructions will be sent.
Customer-related returns may require the customer to cover return shipping.
For damaged items, defective products, or wrong shipments, return shipping costs will be covered.